A competent professional with more than 12 years of qualitative experience in Product Support, Compliance/Certification, Service Strategy, Network Expansion, Training & Development, Customer Relations, Process Management, External/Govt. Affairs.
Presently associated with Panasonic India Pvt. Limited (HQ) Gurgaon as Sr. Manager in a capacity of Head-Technical Regulations & External Affairs for CE/DM/IT/HA & Lifestyle Products for Asia Pacific & Middle East Region.
To Ensure service norms are meet like customer satisfaction, Market Development, upgrading service & review of service parameter on regular basis proactive analysing of performance
Planning & implementing service levels, service efficiency, and productivity as per the market requirement.
Proficient in Strategy and Planning of training programs for improving employee efficiency.
Adroit in managing & leading teams for running successful business operations & experience of developing procedures / B2B / Service Standards for business excellence.
Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship, business development, management and planning.
Specialties: Business Strategy and Service Network Expansion
I have worked on various skills. Following are my skills expertise on a scale of 100
Conducive policy and regulation over TBTs, with particular focus on financial annexation and direct benefit over cost of compliance/manufacturing by enhancing product quality & safety while keeping the International Standards intact.
Support global regulations in-sync with domain as Regional Regulation Manager with/for Asia Pacific Middle East and Africa region role.
Representation and advocacy for the Consumer Durable and IT industry’s interests with government and policy makers on issues that impact the business environment for industry within the territory of India.
Conducting sensitization and representation on key strategic issues before policy makers impacting business priorities and also participating and facilitating key government interface programs.
To assess / analyze the need for Govt. Intervention over Imposed Regulations.
Product Development, Generating ECR/ECO & review of quality parameters on regular basis.
Proactive analyzing of performance before any product launch or any new development.
Planning & implementing of quality parameters in concurrence with govt. or appropriate authorities.
Facilitate Support over Certifications, Compliance, NOC and NVC.
Strategy and implementation of programs for improving product efficiency.
Technical Support to Product Safety, Quality, Testing & Product Planning.
Coordination with Govt. / Appropriate Authorities over Solutions.
Contest the Imposed Regulation to a Logical Conclusion.
Meeting with Govt. & External Agencies, Industrial Forums for Lobbing.
To develop, Implement, Standardize & Review QMS across the manufacturing units
Certification Audits/Accreditation of Consultants - OEM/ODM development
Analyzing product quality parameter on regular basis proactive analysis of performance
Provide specific and actionable feedback to ensure effective coaching with minimal impact on inheritor efficiency.
Driving performance improvements plans through continuous monitoring, coaching and training sessions.
Ensure accuracy (scoring & knowledge) on all evaluations performed.
Committed to meet or exceed set volume and productivity targets.
Preparing and sharing daily/weekly/monthly quality performance reports.
Sensitive to customer / business needs and solution driven.
Ability to capture and analyse voice of customer (understands difference between good and bad customer feedback).
OEE Optimization, Defect Control, WFM [Work Force Management], OLA Compliance, Process Engineering, Process Optimization, Analysis, Employee Satisfaction and Motivations, Manpower Management, Audit / Review, Interdepartmental co-ordination and other operational activities.
Establish and retain aworld class OSS Architecture, Development, Deployment, Support and Optimisation Team.
Establish and maintainan industry standard OSS Solution reference Architecture
Establish and maintaina mix of strategic vendors to implement the Solution Reference Architecture
Implement standard Requirements, Development and Deployment methodologies
Manage priorities and investments through robust Program Management
Leverage the Middle ware Integration Laboratory to create a black-box solution suite which can be fully integrated into the Network for end-toend service integration & testing
Identifying & designing the training module based on defect symptoms e.g. Semiconductor Defect, Passive Defect, Soldering Failure, M Board, I.P Board Panel and any other component failure.
Content designing and rolling out of all behavioural, Sales and process trainings across the Country.
Designing and rolling out Engineer Development over New Technology/ Product Launch.
Preparing the training programmes calendar, designing programme content and implementing the same in Organization.
Designing defect testing framework and driving the same across the company in different levels .e.g. Service, Training, Call Centre
Planning and delivering Induction training over New Technology / Product Launch.
Identifying the root cause of defect and co-ordinating with QA / R&D Team for organizing in house training programs to ensure Service TAT.
Creating customized training modules as per defect reported. Meetings with Service / Branch Managers on Service KPIs.
Designing of Standardized Recruitment process through Online Test Module & Checkpoints and Implementation of the same. Weekly Training Schedule development based on Induction / New model / Refresher / Installation etc.
Field Testing of New Launch Product. Training strategy for ISDs / Service Engineers, Determining Training needs, identifying Quality / Service & Installation gaps. To conducting programs to enhance their Operational / Service efficiency leading to increased productivity. Evaluating the effectiveness of training programs by constantly developing & implementing pre and post assessment tools.
Driving overall function of process, synchronization with Product Quality / Field Service and R&D Team to achieve high level of Customer Satisfaction with Low Non-Defect Transfer to Service. Focusing on maximum no I/W call completion to reduce user adjustment calls transferred to Service Centres in order to reduce Service Cost.
Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize Customer Satisfaction Level. Overseeing process improvement initiatives through system changes, process re-alignment / redefining & efficiency management. Sending reports to the top management and to drive / maintaining the agreed OLA / SLA & thereby focusing on maximizing customer experience while Optimizing Costs.
Carrying out R&D monitoring of Drivers and Enclosure Home Theatre/ Automation Systems.
Conducting trainings and in-house demos of features and technology used in latest models of Proel / Nakamichi / Jemo / DAC/ Manfrotto / AKG etc.
Responsible for conceptualizing & implementing a comprehensive framework for Refurbished Pro-Acoustic Equipments Marketing in Auditoriums / Theatres / Bars / Airports / Conference Halls through several surveys and analysis of Competitor’s product technologies, features and prices.
Education is the process of facilitating learning. Knowledge, skills, values, beliefs, and habits of a group of people are transferred to other people, through storytelling, discussion, teaching, training, or research.
Certificates are reward for your work. While you work on any subject, your efforts are rewarded in form of certifications
Acquainted/Established and Sustained Technical Regulations Dept. for Panasonic India (Feb-2012~Feb-2015)
Developed and situate the operational skeleton for monitoring overall functioning of processes, Reporting structure / Process Maps/ SOPs for driving / maintaining the agreed OLA / SLAs with with state of art One Stop Service Technical Regulations Helpdesk to support Domain/OEM/ODM & Overseas manufacturing units for Indian Regulations/TBTs.
Proven track record for saving Time and Cost of Compliance with archetypal traces for the benefits of industry In-sync/support with Govt. of India.
Developed and situate the operational skeleton for monitoring overall functioning of processes .e.g Process Maps/ SOPs for driving / maintaining the agreed OLA / SLA and Reporting Structure for catering to brands like Videocon / Sensui / Kenstar / Electrolux / Philips Electrolux / Akai / Hyundai / Koryo / Planet M / Next and Digiworld.
Established and Pilot “Technical Call Centre” for Videocon Industries Limited in Feb ~ Oct 2011.
Identified improvement areas and implemented adequate measures to maximize Customer Satisfaction Level and reduce the number of Non Defects transferred to front line team…
Established and Sailed Samsung Technical Call Center from 0~200 deputies.
Developed and situate the operational skeleton for monitoring overall functioning of processes, Reporting structure / Process Maps/ SOPs for driving / maintaining the agreed OLA / SLA.
Identified improvement areas and implemented adequate measures to maximize Customer Satisfaction Level.
Overseeing process improvement initiatives through system changes, process re-alignment / redefined & efficiency management with proven track record within Feb-2005~Dec-2010.
I did many Professional Acoustic Consulting and Design Services and can help the clients to improve the acoustic performances of their existing "Rooms". I also take care of the complete planning, design and construction of any new AV Facility, with guarantees that the rooms will perform exactly as specified and that there will be no additional expenses on top of the planned budget….:)
Reference are the true mirror of a person's personality. They reflect the true nature of a person.
Shailesh is an amazing person and a very good friend to know on and off work. His knowledge about technology and operation is formidable to say the least and he is exceptionally good and what he does.He is a highly focussed person with the aptitude to solve problems and train the peoples in very simple yet effective ways. Everyone likes him. He serves as a bridge between opposing forces and builds community. Driven by his core goodness, . If you have the opportunity to work with Shailesh, you'll be ucky.
Shailesh Mishra..."This name that I remember for not only as the Head Opes Tech(Samsung), but also for the impeccable leadership quality that drives the work itself. I have worked with Shailesh Sir for quite a long time and was always enchanted by the unbiased attitude for all his fellow workers.
An optimistic attitude that not only dignify his personality but the complete ambiance where ever he goes.
I wish a future endeavor with heart-full compliments and luck..
Shailesh job competency is very much seen and is focussed professional on end result..
He is person who always comes with new technical idea. He put his all efforts to fill colors in that idea. Working with him the PINE CREEK will reached at new level in technology. I always miss him in PINE CREEK & best of luck for his new responsibility
“Shailesh has tremendous amount of energy, goal orientation, zeal and passion to drive a team successfully towards ambitious, and often aggressive targets. Shailesh is highly responsive, extremely result oriented professional. His bias for action and ability to respond with speed shows in his great record (and reputation) in execution. He is tough, assertive and non-compromising. As a professional - he is extremely organized, with great time-management skills....And as a person - he is instinctively capable of connecting with a wide range of people - within the organization and outside - be it employees, business partners, or customers or external stakeholders. “A true visionary, always on action trail, reservoir of immense talent, meticulous, receptive, pragmatic, result oriented, just to mention he is the 'EYE OF THE TIGER'. A true champion, he is a versatile hands on leader, has the ability to curtail challenges and surpass all professional set trends, one of those where BEST is always what you get! Committed, consistent and competence are his value adds, he is indeed a Powerhouse! Packed with immense energy and passion to overachieve his deliverables “Sometime back I remember reading a story about Jerry in one of the various forwards we get. This was a person who always chose to be in the right frame of mind no matter what. Before you wonder why this is mentioned here its because Shailesh is the Jerry of Samsung. The biggest recommendation anyone can get is for having the right attitude towards not only corporate innings but life as a whole. In my mind Shailesh is the quintessence of positive and lively attitude and is sure to take him to even higher levels.”.As I didn’t work with him, only have some formal interaction, But that moment is enough to judge a people .And as a Judge I am very capable and good in that.
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